For therapy and counselling practices
Omni for Counselling.
Support the first contact and scheduling journey — keep session content elsewhere.
Discuss the workflow
The problem
The first contact deserves a careful response.
Omni is designed to support scheduling, attendance, and billing logistics only. Session content never enters Omni and remains in the practitioner’s clinical system.
Counselling and therapy practice operations teamsYour pipeline, already shaped
The stages your team actually uses.
Intake
→Sessions
→Closed
What each opportunity keeps
Capture what matters before the handoff.
A product, not a generic chatbot
Built around what happens after hello.
Session content stays out
The product deliberately excludes counselling-session content from its data model.
Logistics-only assistance
The workflow supports contact, scheduling, attendance, and billing logistics.
Human judgment is the centre
Sensitive content and clinical decisions are outside the automation boundary.
What if it says something wrong?
It answers from what you upload.
Omni uses your pricing, services, FAQs, and policies—and is instructed not to invent details it cannot find.
What if someone wants a person?
Your team gets the full thread.
Requests for a person, complaints, and account-specific questions hand off with the conversation history intact.
Explore the fit
Talk through the counselling workflow with us.
We’ll be clear about what is ready, what needs shaping, and whether this product is the right fit.
Book an OmniSansar demo